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Privacy Policy

Kadam Mobility ("we", "us", or "our") is committed to protecting your privacy and ensuring transparency in how we handle personal data. This Privacy Policy and Terms of Use applies to all users of our mobile application (“App”), services, and website.

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By using our services, you agree to the practices described below.

1. Company Information

Business Name: KADAM.WORK PRIVATE LIMITED
Business Type: Last Mile Delivery Service Provider
Website: www.kadammobility.com/

Contact Email: info@kadammobility.com
Head Office Address: Plot no.14, Sector 44, Gurgaon, Haryana 12200

2. Services Provided

Kadam Mobility offers delivery personnel ("Delivery Partners") to e-commerce and food delivery companies (e.g., Zomato, Swiggy, Blinkit). Our mobile app enables Delivery Partners to:​

  • Register and onboard themselves

  • Manage delivery schedules and jobs

  • Track earnings and payouts

  • Update and manage vehicle and document details

  • Access customer support

  • Use an integrated payment gateway to receive payments or pay for services

3. Information We Collect

We collect the following types of information:

Personal Information:

  • Full name

  • Contact number

  • Email address

  • Residential address

  • Government ID (Aadhar, PAN, Driver’s License)

  • Bank account and payment information
     

Device & App Usage Information:

  • Location (for navigation and job tracking)

  • Device information (model, OS version)

  • IP address and session activity
     

Vehicle Details:

  • Registration number

  • Insurance documents

  • Vehicle type and model

4. How We Use Your Information

Your information is used to:

  • Facilitate onboarding and identity verification

  • Assign and manage delivery tasks

  • Process payments and withdrawals

  • Improve and personalize your experience

  • Communicate updates, promotions, or operational instructions

 

Comply with legal and regulatory requirements

5. Data Sharing and Disclosure

We do not sell or rent your data to third parties. However, we may share data with:

  • Partner platforms (Zomato, Swiggy, etc.) for delivery coordination

  • Payment gateways and banks to facilitate financial transactions

  • Government or legal authorities when required by law

  • Third-party service providers (e.g., background check partners, analytics)

6. Payment Policy

Our app integrates a third-party payment gateway to process financial transactions securely. All financial transactions are encrypted and handled by certified providers compliant with industry standards (e.g., PCI-DSS).

  • Delivery Partners can view their earnings and initiate payouts through the app

  • Refunds, if applicable, will be processed as per individual cases and subject to internal approval

  • Kadam Mobility is not liable for delays or failures caused by bank or gateway issues

7. Security Measures

We implement industry-standard security measures to protect your data, including:

  • Data encryption

  • Secure APIs and access controls

  • Regular audits and monitoring

  • Role-based access for internal employees

8. User Consent

By signing up and using the app, users explicitly consent to:

  • The collection and use of personal and sensitive data as outlined

  • The use of their location while using the app

  • Receiving transactional and operational notifications via SMS/email

9. Account Deletion and Data Retention

Users may request account deletion by contacting support. Upon deletion:

  • Personal data will be erased unless retention is required by law (e.g., KYC norms, financial audits)

  • Inactive accounts may be flagged and deactivated after 6 months

​Terms of Use

10. Grievance Redressal

For any concerns, you may reach out to our Grievance Officer:

Grievance Officer Name: Zubin Sethi
Email: zubin@kadammobility.com
Phone Number: +919560139041
Address: Plot no.14, Sector 44, Gurgaon, Haryana 12200

11. Policy Updates

We reserve the right to modify this policy. Updates will be communicated via the app or website. Continued use post-modification implies acceptance of the changes.

12. Governing Law

This policy is governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of courts located in Gurugram, Haryana.

13. Refunds

Rental Amount: All rental fees are non-refundable under any circumstances. 

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Security Deposit: The security deposit is refundable. If a refund is requested, it will be processed and credited to the original payment method within 15 business days.

For further queries, please contact us at info@kadammobility.com

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