Privacy Policy
Kadam Mobility ("we", "us", or "our") is committed to protecting your privacy and ensuring transparency in how we handle personal data. This Privacy Policy and Terms of Use applies to all users of our mobile application (“App”), services, and website.
By using our services, you agree to the practices described below.
1. Company Information
Business Name: KADAM.WORK PRIVATE LIMITED
Business Type: Last Mile Delivery Service Provider
Website: www.kadammobility.com/
Contact Email: info@kadammobility.com
Head Office Address: Picasso Centre, Tower A, 6th floor, sector 61, Golf course Extension Road, Gurgaon (HR), 122098
2. Services Provided
Kadam Mobility offers delivery personnel ("Delivery Partners") to e-commerce and food delivery companies (e.g., Zomato, Swiggy, Blinkit). Our mobile app enables Delivery Partners to:
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Register and onboard themselves
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Manage delivery schedules and jobs
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Track earnings and payouts
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Update and manage vehicle and document details
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Access customer support
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Use an integrated payment gateway to receive payments or pay for services
3. Information We Collect
We collect the following types of information:
Personal Information:
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Full name
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Contact number
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Email address
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Residential address
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Government ID (Aadhar, PAN, Driver’s License)
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Bank account and payment information
Device & App Usage Information:
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Location (for navigation and job tracking)
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Device information (model, OS version)
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IP address and session activity
Vehicle Details:
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Registration number
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Insurance documents
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Vehicle type and model
4. How We Use Your Information
Your information is used to:
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Facilitate onboarding and identity verification
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Assign and manage delivery tasks
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Process payments and withdrawals
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Improve and personalize your experience
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Communicate updates, promotions, or operational instructions
Comply with legal and regulatory requirements
5. Data Sharing and Disclosure
We do not sell or rent your data to third parties. However, we may share data with:
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Partner platforms (Zomato, Swiggy, etc.) for delivery coordination
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Payment gateways and banks to facilitate financial transactions
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Government or legal authorities when required by law
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Third-party service providers (e.g., background check partners, analytics)
6. Payment Policy
Our app integrates a third-party payment gateway to process financial transactions securely. All financial transactions are encrypted and handled by certified providers compliant with industry standards (e.g., PCI-DSS).
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Delivery Partners can view their earnings and initiate payouts through the app
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Refunds, if applicable, will be processed as per individual cases and subject to internal approval
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Kadam Mobility is not liable for delays or failures caused by bank or gateway issues
7. Security Measures
We implement industry-standard security measures to protect your data, including:
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Data encryption
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Secure APIs and access controls
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Regular audits and monitoring
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Role-based access for internal employees
8. User Consent
By signing up and using the app, users explicitly consent to:
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The collection and use of personal and sensitive data as outlined
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The use of their location while using the app
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Receiving transactional and operational notifications via SMS/email
9. Account Deletion and Data Retention
Users may request account deletion by contacting support. Upon deletion:
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Personal data will be erased unless retention is required by law (e.g., KYC norms, financial audits)
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Inactive accounts may be flagged and deactivated after 6 months
Privacy Policy for Blue Move and PERMISSIONS
We are using the following permission set for only input purposes. These permissions are not used to store any type of personal information from the user.
android.permission.CAMERA
android.permission.READ_PHONE_STATE
android.permission.GET_ACCOUNTS
android.permission.READ_CONTACTS
android.permission.FILES_IMAGES
Above authorizations are utilized distinctly to catch data from the camera, perused telephone state, read contact for perusing contact subtleties for a crisis call and read files for document verification. Information of clients taking under an authorization is appropriately secure and under the law of google consent.
Location Permission Declaration:
1) ACCESS_FINE_LOCATION
2) ACCESS_COARSE_LOCATION
3) ACCESS_BACKGROUND_LOCATION
ACCESS_FINE_LOCATION & ACCESS_COARSE_LOCATION
Above permission is used for access location after allowing the user for accurate delivery of the product to door of customer. Location service is used under the privacy policy of Google Play Developer Program Policies. We don’t share any type of location data or customer information for any additional resources. we ensure to the customer for safe and accurate delivery with privacy taking under an authorization is appropriately secure and under the law of google consents.
ACCESS_BACKGROUND_LOCATION
Above the location background, permission is used for tracking on the user side. Location service is used under the privacy policy of Google Play Developer Program Policies. We don’t share any type of location data or customer information for any additional resources taking under an authorization is appropriately secure and under the law of google consents.
CONTACT INFORMATION
We welcome your comments regarding this privacy statement at the contact address given at the App. Should there be any concerns about contravention of this Privacy Policy, we will employ all commercially reasonable efforts to address the same. The terms in this Policy may be changed by us at any time. Should you have concerns regarding this Policy or the Services that we offer, please feel free to write to us
Collecting and Using Your Personal Data
Types of Data Collected Personal Data While using Our Service,
We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:
• Email address
• First name and last name
• Phone number
• Address, State, Province, ZIP/Postal code, City
• Usage Data
• SMS for one-time verification
. Files - Images, Documents.
SMS permission is needed for one-time verification of the user's mobile number. When we log in to the application with the mobile number, we need OT for verifying the user identity. Images are required to verify the documents like id proof of the client.
Information Collected while Using the Application
While using our application, in order to provide features of our application, We may collect, with your prior permission:
● Information regarding your location
● Information from your Device’s phone book (contacts list)
. Information from your Device's Files(Images)
We use this information to provide features of Our Service, to improve and customize Our Service. The information may be uploaded to the Company’s servers and/or a Service Provider’s server or it may be simply stored on Your device. You can enable or disable access to this information at any time, through Your Device settings.
Information from your Device’s phone book (contacts list)
We use this information to provide features of Our Service, to improve and customize Our Service. The information may be uploaded to the Company’s servers and/or a Service Provider’s server or it may be simply stored on Your device.
You can enable or disable access to this information at any time, through Your Device settings.
Information from your Device's Files(Images)
We use this information to provide features of Our Service, to improve and customize Our Service. The information may be uploaded to the Company’s servers and/or a Service Provider’s server or it may be simply stored on Your device.
You can enable or disable access to this information at any time, through Your Device settings.
Usage Data
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.
IN WITNESS WHEREOF, all users or visitors of the App agree that they have read the terms mentioned in this Privacy Policy and agree to be bound by them for as long as they continue to either use the App or avail Services of the Company
Terms of Use
10. Grievance Redressal
For any concerns, you may reach out to our Grievance Officer:
Grievance Officer Name: Zubin Sethi
Email: zubin@kadammobility.com
Phone Number: +919560139041
Address: Picasso Centre, Tower A, 6th floor, sector 61, Golf course Extension Road, Gurgaon (HR), 122098
11. Policy Updates
We reserve the right to modify this policy. Updates will be communicated via the app or website. Continued use post-modification implies acceptance of the changes.
12. Governing Law
This policy is governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of courts located in Gurugram, Haryana.
13. Refunds
Rental Amount: All rental fees are non-refundable under any circumstances.
Security Deposit: The security deposit is refundable. If a refund is requested, it will be processed and credited to the original payment method within 15 business days.
For further queries, please contact us at info@kadammobility.com